Repeatability Reproducibility

Repeatability vs Reproducibility

Difference between Repeatability vs Reproducibility in simple terms: Repeatability Variation that occurs when repeated measurements are made of the same item under absolutely identical conditions say, Same operator–Same setup–Same units–Same environmental conditions If there are variation due to Gage or device Reproducibility Variation that results when different conditions are used to make the measurements say, :Different Read more about Repeatability vs Reproducibility[…]

How to determine critical customer requirements

For any business, customers is the final authority that determine the final value of any product or services with their decisions to buy or not. This decision are based on complex system of critical customer requirements.  If you know how to decode those critical customer requirements you can make decision on business process with so Read more about How to determine critical customer requirements[…]

Analyze Net Promoter Score (NPS) using six sigma

Analyze Net Promoter Score (NPS) using six sigma

Today, i am writing this blog about Net Promoter Score (NPS). Since 2003, NPS was adopted by many companies. It determine customer loyality database which align with revenue. In Simple, if NPS is high, you are doing very good. If it’s low, then you need to analyze your score. It was introduced by Reichheld in Read more about Analyze Net Promoter Score (NPS) using six sigma[…]

Six Sigma Benchmarking Sequence

Six Sigma Benchmarking Sequence

Benchmark in simple word, how are you doing when you compare with your competitor. It can be tricky to benchmark without proper sequence.  It can distract you from one way to another. With a defined 5 step process, you can check yourself and improve your business as below: Try IT ! Benchmarking sequences •Determine Current Practices Read more about Six Sigma Benchmarking Sequence[…]

Six Sigma analysis for Olive Garden ( Food Chain)

Six Sigma analysis for Olive Garden ( Food Chain)

This article, is independent analysis for Food Chain – Olive Garden. Recently, i was reading one article about US food chain restaurant – Olive Garden that they increase revenue for same restaurant by 6.8% in a quarter. For a food chain business, it’s a bonus. For those who are not familiar with Olive Garden, it Read more about Six Sigma analysis for Olive Garden ( Food Chain)[…]

Nominal group technique (NGT)

How to deal with Introvert or Extrovert Employee ? 5 step | Nominal group technique (NGT)

Say, you own a business and your team or staff consist of 6-8 employee. Psychologically, they all are recruited for same job or different job but their behavior differ from one another in many ways.  Example being, one employee is frank, he/she love to express himself/herself or any thought. Another employee being introvert, they do have thought but they may speak or may Read more about How to deal with Introvert or Extrovert Employee ? 5 step | Nominal group technique (NGT)[…]

Force Field Analysis

How to identify & resolve Problem? : Force field analysis

Force field analysis, this name sound so powerful as forces which can be positive or negative on anything. We can say  positive is what we are looking for and negative is what we are trying to eliminate. That’s it, you are into concept  of force field analysis. It is used for planning, problem identification and resolution Read more about How to identify & resolve Problem? : Force field analysis[…]

Difference between Lean and Six Sigma

Difference between Lean and Six Sigma

Six Sigma Benefit  Eliminate Variability & Improve Quality •Data Collection/Measure Analysis •DMAIC Project Flowchart •Tie Project to Business Metrics Lean Benefit  Identify & Eliminate Process Waste •Improve Process Flow and Efficiency •Develop low cost, simple, agile processes Comparison of Six Sigma and Lean Improvement Six Sigma : Reduce variation / Lean : Reduce Waste Justification Six Sigma Read more about Difference between Lean and Six Sigma[…]

Why Six Sigma works? 8 Point

Why Six Sigma works? 8 Point

Very simple, 8 point answer: Bottom line results. Senior management is involved. A disciplined approach is used (DMAIC)*. Short project completion time. Clearly defined measures of success. Infrastructure of trained individuals (black belts, green belts). Customers and processes are the focus. A sound statistical approach is used. By the way, Six Sigma activity is featured Read more about Why Six Sigma works? 8 Point[…]