Resource: The 4 Stages of Team Growth & Human factor: Forming, Storming, Norming, and Performing, People: Foundation of the System, Respect for People, Hiring / Development / Retention, Visual & User‐friendly Work Environment, In Summary, People are the Foundation of THE SYSTEM Forming (Inexperienced) Storming ( individually) Norming ( Cooperate ) Performing (Maturity)
The Four Stages of Team Growth:
Forming, Storming, Norming, and Performing.
• FORMING behaviors
Deciding hat is – what acceptable group behavior and how to handle group conflict.
– No clear focus on task or problem as evidenced by irrelevant discussions.
– Complaining about organizational problems and barriers to accomplishing the task instead of
focusing on the task.
• STORMING behaviors
– Choosing sides within the group, bids for power, drawing divisional lines.
– Tension, jealousy, lack of unity, and a perceived hierarchy.
– Establishing unobtainable goals, increased concerns about too much work to be done.
• NORMING behaviors
– Conflict avoidance in an attempt to promote harmony.
– Friendlier discussions on a more personal level, more discussions about the dynamics of the group, begin to confide in one another.
– More of a sense of group cohesion and esprit, more commonality of goals.
• PERFORMING behaviors
– Constructively changing one’s self‐‐actually changing for the betterment of the group.
– Ability to avoid group conflict and, should conflict arise, being able to work through it.
– Much closer identity with the group, understanding each other’s strengths and weaknesses.
The Human Factor
• Lean Manufacturing’s Most Important Resource
• People: Foundation of the System
– People make the system work
– People must be respected
– People are intellectual assets
– People must be highly valued
– People fit into a cohesive and consistent framework
People: Foundation of the System
• What people do?
– When people cannot perform ideally, they must identify the problem and apply the specific countermeasures designed to deal with any departures from the ideal (e.g., Stores, buffer, Safety stock etc.).
– People must seek continuously to reduce or eliminate the need for countermeasure so that they can perform closer to ideal state (continuous improvement)
• People operate their part of the system:
– People receive customer request for goods and services.
– People send request signals to suppliers
– People run their part of the system reliably via standardized work
– People provide goods and services that satisfy customers
– People sense and respond immediately to problems. The problem identifier.
– People share facts with helpers when help arrives.
– People collaborate on problem definition and resolution.
People sense and respond immediately to problems. The problem helpers:
– Comes immediately to the person who was operating the
process, sensed a problem, and asked for help
– Bring skills required to diagnose and resolve the problem
– Act safely
– Collaborate on problem definition and resolution
– Introduce countermeasures that prevent problem reoccurrence
– Train other team members so that such problem can be eliminated
Respect for People
• Management is accountable for establishing an environment that is highly respectful to people: Ask, Listen, Act, Be Thankful!
• People must be valued, they are not disposable
• Everybody’s ideas are important
• People do what people do best; machines do what machines do best
• People need to see the connection between their needs and the needs of the business
Hiring / Development / Retention
• Problem solving, collaboration and skill
• Employment (not job) security
• Flexible individual roles
• Develop multi‐skilled workers able to perform multiple tasks
• Continuous learning based on business needs
• Holistic approach to employee recognition and reward
Visual & User‐friendly Work Environment
• Respectful working conditions
• Housekeeping as a sign of excellence in everything we do
• Visual communication
• Audio & Visual cues for “Help”
• Nothing is ad‐hoc
In Summary, People are the Foundation of THE SYSTEM
• People align the system to the customer’s demand rate
• People strive to operate flawlessly within the system
• People continuously perfect the system