Six Sigma: Define Phase : Outcomes & 6 Element

Define Phase Outcomes

•Define the problem with a High-Level Problem Statement

•Specifically identify the process or product customers impacted by the problem

•Define CTQs (Critical to Quality) characteristics from the customer’s point of view•Scope the project to a specific actionable level

•Develop a refined Problem Statement

•Document the Define Phase activities in a Project Charter

Define Phase Element:

1. Define Problem

2. Identify Customer

3. Identify CTQs

4. Map Process

5. Refine Project Scope

6. Update Project Charter