Six Sigma: Define Phase : Outcomes & 6 Element
Define Phase Outcomes
•Define the problem with a High-Level Problem Statement
•Specifically identify the process or product customers impacted by the problem
•Define CTQs (Critical to Quality) characteristics from the customer’s point of view•Scope the project to a specific actionable level
•Develop a refined Problem Statement
•Document the Define Phase activities in a Project Charter
Define Phase Element:
1. Define Problem
2. Identify Customer
3. Identify CTQs
4. Map Process
5. Refine Project Scope
6. Update Project Charter
•Define the problem with a High-Level Problem Statement
•Specifically identify the process or product customers impacted by the problem
•Define CTQs (Critical to Quality) characteristics from the customer’s point of view•Scope the project to a specific actionable level
•Develop a refined Problem Statement
•Document the Define Phase activities in a Project Charter
Define Phase Element:
1. Define Problem
2. Identify Customer
3. Identify CTQs
4. Map Process
5. Refine Project Scope
6. Update Project Charter